Privacy Policy

Overview

This privacy policy applies to all personal information provided or collected by Genevieve Burnett, including through my website drgenevieveburnett.com.

It also applies to my provision of related services, in the course of marketing, at events and through my social media pages (my services).

In this privacy policy I, me or my means Genevieve Burnett.

I take your privacy seriously and am committed to ensuring that I handle your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).

Please read this policy carefully as it concerns your rights.

If you do not agree with any term in this privacy policy, please don’t download any material from my website or sign up as a member.

This policy sets out:

what personal information is
how I collect, hold, use, disclose and store personal information
the purposes for which I collect, hold, use, disclose and store personal information
what happens if I am not able to collect personal information
whether I disclose personal information outside Australia
how to contact me, including to make a complaint.

Personal information

When used in this policy, the term 'personal information' has the meaning given to it in the Privacy Act.

In general terms, it is any information that can be used to personally identify you.

This may include (but is not limited to):

your name
occupation
employer
contact details (including phone numbers and email addresses)
financial information, including your credit card, direct debit or PayPal account information.

If the information I collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

When you download material from this website, you will need to enter your contact information (including your name and email address).

The types of personal information I may collect about you includes:

your name
your email address
your preferences and/or opinions
information you provide to me through client surveys
details of products and services I have provided to you and/or that you have enquired about, and my response to you
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
information about your access and use of my websites, including through the use of cookies, your communications with my website
the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
additional personal information that you provide to me, directly or indirectly, through your use of my website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
any other personal information requested by me and/or provided by you or a third party.

I may collect these types of personal information directly from you or from third parties.

Why do I collect and use of personal information?

I may collect, hold, use, disclose and store your personal information for the purposes for which it has been collected, or for any other purposes to which you have consented.

You may give your consent expressly, or it may be implied by your conduct.

Subject to the requirements of the Privacy Act, if you would reasonably expect the information to be used or disclosed for another purpose, I may also use or disclose it for that purpose.

If, in relation to the collection of any personal information, I represent to you how (or for what purposes) the personal information will be collected, held, used, disclosed or stored, and there is any inconsistency between that representation and the terms of this privacy policy, the representation at the point of collection applies to the extent of the inconsistency.

The primary purpose for which I collect information about you is to enable me to perform my business activities and functions and to provide best possible quality of client experience. I collect, hold, use, disclose and store your personal information for the following purposes:

to enable you to access and use my website and associated social media platforms
to contact and communicate with you
for internal record keeping and administrative purposes
for analytics, market research and business development, including to operate and improve my website and associated social media accounts
for advertising and marketing, including to send you promotional information about my services and information about third parties that I consider may be of interest to you
to comply with my legal obligations and resolve any disputes that we may have
to consider your employment application.

What happens if I can’t collect your personal information?

If you do not provide me with the personal information I request from you:

I may not be able to provide you with information about products and services that you may want.
I may be unable to tailor the content of my website to your preferences and your experience of my website may not be as useful.

Who do I disclose your personal information to?

I may disclose your personal information:

to my employees, related bodies corporate, contractors or external service providers for the operation of my website, social media accounts or business, fulfilling requests by you, and otherwise produce products and services to you, including without limitation, web hosting providers, IT systems administrators, couriers, electronic network administrators, debt collectors and professional advisors such as accountants, solicitors, business advisors and consultants
to any of my existing or potential agents and business partners
anyone to whom my business or assets (or any part of them) are, or may (in good faith) be, transferred
to police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if I have reason to suspect that you have committed a breach of any of my terms of use, or have otherwise been engaged in any unlawful activity, and I reasonably believe that disclosure is necessary
to specific third parties authorised by you to receive information held by me
as required or permitted by any law (including the Privacy Act).

Direct marketing materials

I may send you direct marketing communications and information about my services, products or promotions that I consider may be of interest to you. These communications are sent in various forms, including mail, SMS, email or social media, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, I will try to use that method of communication wherever practical to do so.

You may at any time opt out of receiving marketing communications from me by contacting me (details below) or by using opt out facilities provided (e.g. an unsubscribe link) and I will ensure that your name is removed from my direct marketing list. I do not provide your personal information to other organisations for the purpose of direct marketing unless expressly authorised by you.

If you receive communications from me that you believe have been sent to you other than in accordance with this privacy policy, or in breach of any law, please contact me using the details provided below.

Sensitive information

I do not currently collect sensitive information from you. If I ever collect sensitive information from you such as information relating to your racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history, that information will only be used and disclosed by me for the purpose for which it was provided by you, or otherwise in accordance with the Privacy Act.

Links to other websites and third-party websites

My website may contain links to other websites operated by third parties. I make no representations or warranties in relation to the privacy practices of any third party and I am not responsible for the privacy policies or the content of any third party. Third parties are responsible for informing you about their own privacy practices.

Storage and security

I may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. Personal information held by memay be stored in email accounts that are accessible through mobile devices.

I will take all reasonable steps to protect the personal information that I hold from misuse, loss or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let me know immediately.

Cookies and web beacons

I use cookies on my website. Cookies are text files placed in your computer’s browser to store your preferences. Cookies allow third parties, such as Google and Facebook, to cause my advertisements to appear on your social media and online media feeds as part of my re-targeting campaigns. If and when you choose to provide me with personal information, this information may be linked to the data stored in the cookie.

I may use web beacons on my website. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Accessing and correcting your personal information

You may request access to any personal information I hold about you at any time by contacting me (details below).

Where I hold information that you are entitled to access, I will try and provide you with suitable means of accessing it (for example, by mailing or emailing it to you). I will not charge for simply making a request and will not charge for making any corrections to your personal information.

If you make an access request, I will ask you to verify your identity.

There may be instances where I cannot grant you access to the personal information I hold. For example, I may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, I will give you written reasons for any refusal and advise you on how to make a complaint.

If you believe that personal information I hold about you is incorrect, incomplete or inaccurate, then, you may request me to amend it. I will consider if the information requires amendment. If I do not agree that there are grounds for amendment, then I will add a note to the personal information stating that you disagree with it.

Members of my websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that I may continue to improve my service to you.

Disclosure of personal information outside Australia

If you hold an account on drgenevieveburnett.com, I may disclose personal information to my external service providers located overseas for some of the purposes listed above. I take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Your personal information may be held via my cloud-based data hosting server, Kajabi. More information regarding Kajabi can be viewed here.

How can you complain about a breach of privacy?

If you believe your privacy has been breached by me, have any questions or concerns about my privacy policy please, contact me using the contact information below and provide details of the incident so that I can investigate it.

Once I receive a complaint, whether it is in writing or verbal means, I will commence an investigation. I will endeavour to determine the nature of the breach and how it occurred. If necessary, I may contact you during the process to seek further clarification. If a breach is found, I will escalate the matter so that the process can be rectified to prevent any further breaches from taking place. I will also contact you to inform you of the outcome of the investigation. I will endeavour to resolve all investigations within a reasonable time.

I will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact:

Dr Genevieve Burnett
Work Inc.
6 Middlemiss Street
Milsons Point NSW 2060

T: +61 (0)409 609 903
E: [email protected]

Amendments

I may vary this privacy policy from time to time by publishing the amended privacy policy on my website. I recommend you check my website regularly to ensure you are aware of my current privacy policy.

Last update: 1 August 2024